If you purchased tickets to an event that has been cancelled and not rescheduled due to Covid-19, you may be eligible for a Credit Voucher. If you purchased tickets to an event that still takes place but has been closed to the public (no audience games, for example) due to COVID-19, you are also eligible for a Credit Voucher.

We are offering customers a Credit Voucher good for 110% of the value of their original order, less applicable delivery charges. Example: you paid $100 for tickets to an event that has been cancelled due to COVID-19, plus $8.95 shipping and handling. The voucher for this order would be good for $110 towards a future purchase.

Unfortunately, no. To assure fans’ safety during these uncertain times, all tickets are subject to restrictions and requirements put in place by venues, teams, performers, promoters, or government authorities regarding social distancing, wearing personal protective gear, showing proof of Covid-19 vaccination or proof of a negative Covid-19 test, or similar requirements. If you cannot or do not attend or are asked to leave the event due to your failure or inability to comply with such requirements, you will not receive a refund or a Credit Voucher.

If your event is cancelled or closed to public (i.e. no audience permitted), we will contact you with details via an e-mail. It will include the amount of the Credit Voucher being offered, as well as details on accepting the offer.

Your Credit Voucher will be valued at 110% of our original order (less applicable delivery fees). It will be valid for 365 days from the date of issue and can be applied towards future purchases for events through the website of your original purchase.

If you would prefer a refund rather than a voucher, you may choose a refund for the original order (less applicable delivery charges). You will have the option to choose a refund when contacted regarding the cancellation of your event or the fact that no audience is allowed.

Refunds will typically take up to 30 day to process from the date you notify us that you want a refund.

We are dealing with an unprecedented situation caused by a global pandemic, and refund processing times are impacted by the sheer volume of events impacted.

Unfortunately, we cannot offer refunds for events that organizers have chosen to reschedule or postpone indefinitely due to COVID-19. Your original tickets will remain valid for the rescheduled event. You will be contacted when a new date is set for your event.

If an event is not cancelled, we cannot offer a refund or a Credit Voucher. Consumers can list tickets that they do not intend to use for resale at ticketnetwork.tickettocash.com.

You can use the value of your Credit Voucher for separate purchases, until you have used the full amount. However, you must use all amounts on the Credit Voucher by the "valid through" date. Any remaining value will be forfeited at the expiration of the 365-day period from the date of the date the Credit Voucher was issued to you).

The Credit Voucher is valid only on the website of your original purchase, and in the original currency of your purchase. If the Site where your original purchase was made is no longer in service, Your Credit Voucher will still be honored. Contact Customer Support at +1 (888) 456-8499 and we will assist you in reissuing your Credit Voucher so you can use it on www.ticketnetwork.com.

The Credit Voucher has no cash value, cannot be redeemed for cash, and cannot be transferred.