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You can contact us by email at customerservice@ticketnetwork.com. We try to respond to all emails within two business days. If you have an urgent question about an order placed on our site, or need assistance in placing an order, call us at +1 (888) 456-8499 for faster service. We look forward to hearing from you.
We're your connection to live entertainment. TicketNetwork.com connects you to more than 100,000 concerts, sports & theater events worldwide! All tickets are listed by professional ticket-selling companies & trusted ticket sellers, all backed by our 100% Money-Back Guarantee.
Our parent company, TicketNetwork, Inc., is a high-tech leader in the ticketing industry. Founded in 2002, TicketNetwork hosts a leading online exchange with over $5.5 billion in ticket inventory. Through our flagship product, the TicketNetwork® Point-of-Sale, and our other innovative solutions, we power a vast network of websites that enable buyers and sellers to exchange tickets to thousands of events.
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The TN Team Blog and other social media platforms where TicketNetwork.com’s content team posts content — including but not limited to Facebook, Twitter, and Instagram — are written by the TicketNetwork.com content team. The views expressed do not necessarily reflect those of TicketNetwork, Inc. Any trademarks remain the property of their respective owners; the appearance of trademarked terms does not indicate any association with TicketNetwork.com or TicketNetwork, Inc.
The views, opinions and positions expressed within guest posts are those of the author alone and do not represent those of TicketNetwork or its employees. The accuracy, completeness and validity of any statements made within guest post articles are not guaranteed. TicketNetwork accepts no liability for any errors, omissions or representations made in the guest blogger postings. The copyright of the guest blogger’s content belongs to the author and any rights or liability with regards to alleged infringement of the author’s work is between the alleged infringer and the author and not TicketNetwork. Please note that guest bloggers are not paid by TicketNetwork for blogging content.
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Only the most qualified, trustworthy sellers are part of our network, and we vet them for superior service. We guarantee that your tickets will be legitimate, arrive in time for the event, be the exact tickets you ordered or comparable alternatives, and be completely refunded if the event is cancelled. If your experience falls short of these expectations, you're covered by our 100% money-back guarantee.
TicketNetwork guarantees that the following will be true for all event tickets ordered through our marketplace:
All tickets sold on TicketNetwork are guaranteed to be authentic, valid for access to the applicable event or amenity (e.g. parking or hotel accommodations). Contact your ticket seller immediately if the venue says there's a problem with your tickets. You'll need to provide evidence of invalidity from the venue if they can't resolve the issue. TicketNetwork requires this evidence so we can obtain the refund from your ticket seller. The evidence could range from a letter from the venue, or even a simple email identifiably from venue personnel that verifies there was a problem scanning the tickets.
TicketNetwork expects the sellers who list tickets on our marketplace to provide the seating they advertise, or else provide equal or superior seating. Sellers are expected to contact customers proactively to confirm any significant seating changes to the section and row of a ticket order. If you receive a ticket substitution that you're unhappy with, please contact TicketNetwork immediately. We'll investigate the issue on your behalf to find a mutually agreeable solution for you and your seller.
All physical deliveries are made to the shipping address that was entered during checkout. We guarantee that the tickets will be shipped in sufficient time so that at least one delivery attempt is completed before the event occurs. Please note that you are personally responsible for being available to receive the ticket package when a delivery attempt is made. TickeNetwork will help coordinate your compensation with the ticket seller in the rare case that tickets aren't shipped or delivered in time for the event.
TicketNetwork will coordinate with the selling broker to provide a full refund of the ticket order, excluding delivery fees, in the event of a cancellation. The ticket seller may require you to return hard-stock tickets before they'll issue a refund.
